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Jira Service Management
vs
ServiceNow

Rethink your service desk

Jira Service Management vs ServiceNow comparison paper

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Get the best ITSM tool, Atlassian Jira Service Management (JSM) alternative to ServiceNow

Jira Service Management vs ServiceNow

Rethink your service desk

Discover the ServiceNow alternative built
on Jira, for a fraction of the price

Jira Service Management rapidly brings together dev, IT operations, and business teams to respond to business changes and deliver great service experiences fast.

Get ITSM practices, like request, incident, problem, change, and configuration management, for much less than ServiceNow. Choose Jira Service Management for all the features your team needs to deliver great service at a fraction of the cost compared to ServiceNow

Move to the new industry leader: Jira Service Management

Gone are the days of expensive legacy ITSM tools that are heavy and rigid. However, deciding which ITSM solution meets, IT needs for flexibility and collaboration, all while delivering the highest ROI can take time and effort. ReleaseTEAM can help!

From demos and assessment through post-migration support, our team of Atlassian Certified Experts delivers all your JSM needs. We offer full JSM consulting, sales, and support services.

Migrations & Implementations | Staff aug & Team Mentoring | Expert JSM Support | Sales & License Management

Trust ReleaseTEAM for your migration from ServiceNow to Jira Service Management. Contact us to start your ServiceNow to JSM migration.

Feature comparison:
Jira Service Management vs ServiceNow

Migrating from ServiceNow to Jira Service Management can be a strategic move for some organizations, depending on their specific needs, goals, and constraints. Here are several reasons why a company might consider such a migration:

Transparent pricing model and renewals

JSM costs less than ServiceNow

Lower Costs: Jira Service Management often comes with lower licensing costs compared to ServiceNow, which can be a significant factor for small to medium-sized businesses or organizations with tight budgets.

Transparent Pricing: Avoid the hassle of complex negotiations and renewals. Jira Service Management offers a straightforward and transparent pricing model, making budget planning easier.

High return on investment

JSM has a higher ROI

Don’t overpay for features you don’t use. Jira Service Management offers competitive pricing for all the modern ITIL practices you need without the bloat.

Fast time to value with intuitive
setup and implementation

JSM rolls out quicker

Faster Implementation: Based on the G2 Crowd Service Desk Implementation Index Report, Jira Service Management takes an average of 1.2 months to go live compared to ServiceNow, which takes an average of 4.5 months. Teams can quickly spin up their own service desks, without the need for expensive consultants.

Intuitive User Interface

JSM is more user-friendly

Ease of Use: Jira Service Management is known for its user-friendly interface, making it easier for new users to navigate and for teams to adopt.

Customization and Flexibility: Jira Service Management allows for a high degree of customization in workflows, fields, and screens, enabling companies to tailor the tool to their specific processes and needs.

Integration with Development Tools

JSM is more flexible

Seamless Integration: Jira Service Management integrates seamlessly with other Atlassian products, such as marketplace full of plugins and add-ons, providing a wealth of resources for extending the functionality of Jira Service Management.

Empower diverse teams
with a flexible solution

JSM can work across all business Teams

Instead of the one-size-fits-all approach of traditional ITSM tools, Jira Service Management empowers any team – from dev to IT to HR – with adaptable processes that fit the way they work.

Scalability

JSM is highly scalable

Flexible Scaling: Jira Service Management can scale with the growth of a business, offering plans that cater to startups, SMEs, and large enterprises alike.

Performance Management: Companies might find it easier to manage the performance and scalability of their ITSM platform with Jira’s infrastructure, especially if they already have in-house expertise with Atlassian products.

Connect Dev & IT on a unified platform

JSM supports Agile and DevOps

No More Silos: JSM is the only ITSM solution that breaks down the development and operations silos. Putting both teams on the Jira platform speeds incoming requests through to build and delivery.

Agile-Friendly: Jira Service Management supports Agile and DevOps practices directly out of the box, which benefits organizations looking to integrate their ITSM processes with Agile development cycles.

Enhanced Collaboration: Features like real-time notifications, linked issues, and boards facilitate better communication and collaboration within and across teams.

A modern work management platform

JSM is Modern and Secure

Modern: Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. Customers manage upwards of 5 million records of work in Jira. With visibility into work across development, IT operations, and business teams, make faster decisions with the right context at every step.

Security Features: Atlassian commits to high-security standards, offering features and certifications that ensure data protection and compliance with various standards.

Data Control: Jira Service Management might offer more flexibility or alignment with their policies for companies with specific data residency or compliance requirements.

The decision to migrate from ServiceNow to Jira Service Management should be based on a thorough analysis of the organization’s needs, cost-benefit considerations, and the potential impact on workflows and productivity. For some, the integration capabilities, cost-effectiveness, and user-friendly nature of Jira Service Management will be compelling reasons to make the switch.

Still considering leaving ServiceNow?

Saint Gobain made the switch and saved 70%

Hear from PMO Tools Manager Rachid Laghzaouni on how they replaced ServiceNow with Jira Service Management for 20,000 internal end-users.

Still considering leaving ServiceNow?

Saint Gobain made the switch
and saved 70%

Hear from PMO Tools Manager Rachid Laghzaouni on how they replaced ServiceNow with Jira Service Management for 20,000 internal end-users.

Jira Service Management Reviews

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

Gartner Peer Insights reviews of JSM
G2 reviews of Jira Service Management

Jira Service Management Reviews

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

Gartner Peer Insights reviews of JSM
G2 reviews of Jira Service Management
Companies that switched from ServiceNow to Jira Service Management

Ready to Unleash the Unrivaled Power of JSM?

Migrating from ServiceNow to Jira Service Management with ReleaseTEAM not only simplifies your IT service management but also unlocks a world of efficiency, customization, and collaboration for your team. Our expert migration services and JSM consulting ensure a seamless transition, empowering your organization to thrive in a competitive landscape. Let us help you transform your IT service management with Jira Service Management.

Contact ReleaseTEAM today to learn more about our ServiceNow migration and JSM consulting services. Our team is ready to guide you through every step of the migration process, ensuring a smooth and successful transition to Jira Service Management.

Ready to Unleash the
Unrivaled Power of JSM?

Migrating from ServiceNow to Jira Service Management with ReleaseTEAM not only simplifies your IT service management but also unlocks a world of efficiency, customization, and collaboration for your team. Our expert migration services and JSM consulting ensure a seamless transition, empowering your organization to thrive in a competitive landscape. Let us help you transform your IT service management with Jira Service Management.

Contact ReleaseTEAM today to learn more about our ServiceNow migration and JSM consulting services. Our team is ready to guide you through every step of the migration process, ensuring a smooth and successful transition to Jira Service Management.

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