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Can ITIL and DevOps Work Together?
ITIL V4 Guiding PrinciplesBecause ITIL V4 dropped many of ITIL v3’s defined processes in favor of practices that organizations can customize, it is not as rigid as previous versions. The guiding principles even start to resemble many of the lessons of DevOps.
The seven guiding principles of ITIL V4
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Reconciling the approaches of ITIL and DevOpsITIL V4 comprises six books, each including Agile, DevOps, or Lean methodology references. Given the seven guiding principles, this isn’t surprising. As a quick exercise, let’s map the ITIL V4 principles to the Three Ways of DevOps:
- In the First Way of DevOps (Flow/Systems Thinking), companies collaborate and promote visibility, think and work holistically, and optimize and automate. Organizations could perform value stream mapping to ensure they’re focusing on value and starting from where they currently are.
- In the Second Way of DevOps (Amplify Feedback Loops), the corresponding ITIL principles include progressing iteratively with feedback, and collaboration and promoting visibility.
- The Third Way of DevOps (Culture of Continual Learning and Experimentation) maps to thinking and working holistically and automating tasks so people can focus on solving more complex challenges.
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Case Study: Hear how we helped the Colorado Secretary of State office migrate and consolidate multiple legacy tools and processes into Jira Service Desk, aligned with the DevSecOps principles of fast flow, continuous feedback, and high trust.