The planning discipline starts whenever the DevOps team receives a new feature request or a report of a new issue. For new features, user stories provide the necessary context and teams decompose them into requirements. For bug fixes, the applicable stakeholders provide screenshots, logs, or issue descriptions as part of the requirements.
Once the team understands the requirements, a team leader adds the tasks to a tracking and management tool, usually using Scrum or Kanban boards. The centralized overview allows teams to create, assign, detail, schedule, and track all items throughout the subsequent DevOps cycle. Workflows deliver the necessary task management and ensure processing is timely and transparent.