IT Service Management Solutions
Regulatory compliance and system security remain important in the DevOps development process, and ITSM systems enable compliance without compromising speed of release. Developers often view ITSM requirements as a bureaucracy, adding overhead to tasks. However, with the right tools, teams can build governance and compliance related oversight into the DevOps cycle.
Ultimately, the goal of ITSM is to ensure customer satisfaction and stable feature releases, using automated policies and service ticketing solutions. Merging ITSM automated solutions with the DevOps toolchain improves code integrity without compromising release frequency. Using self-service requests, automation flows, and IT orchestration technologies, DevOps teams can address the issues as they arise quickly and reliably.
Jira Service Management is a fully-featured call and support ticket logging solution. It provides self-service resolutions, automation and manages CSAT and SLAs. Integrating with Jira Software and Confluence, support will have quick access to the right people and information to speed up the resolution process.