Incident Response Management and Planning
For critical incidents that influence your organization’s productivity, you can design detailed response management plans that reduce the downtimes. Doing this not only means support and operations teams know what to do, but it also means the entire company is informed and can reprioritize tasks accordingly.
Response management plans can use rules to group alerts from different systems into a single incident, based on the conditions you specify. If multiple alerts are pointing to the same problem, you can reduce the noise by intelligently combining all of them into a detailed incident – then automate communication, response, and ticket creation.