Complete IT Service Management for Customers or Employees
Using Jira Service Desk, you can setup a complete ITSM solution for both internal requests and your customers. Using simple queues, service agents will prioritize the important requests and ensure your organization or department achieves the SLA targets.
Connecting Asset Management tools allow you to reference, tie, and track requests in Jira Service Desk. It provides an end-to-end overview of each request until it’s resolved.
With an easy-to-use help center, you can deliver a better customer support experience while making use of machine learning abilities to continuously improve the entire process. Jira Service Desk not only improves the ITSM system, it learns from every interaction.