Support

Supplement your vendor's tech support by having a direct line to one of our highly skilled ClearCase, ClearQuest, GIT, Subversion, Build Forge or other tool administrators. We provide round the clock phone coverage tailored to your organization. We provide 24/7 onsite support for emergencies. Each support package starts with an audit of your environment, our support personnel will understand your installation to better and more timely resolve your issues, as well as proactively identifying problems and areas of concern.

Custom suport packages are available to cover the smallest support gap to larger laspes.

Email sales for pricing and availability.

My own experience in working with ReleaseTeam has been extremely positive. The realtime phone support and personal service is priceless. The level of knowledge and product expertise has been significantly better and less expensive than any support provided by Rational Software to date. ReleaseTeam mentoring program (which is unavailable from Rational) by far exceeds any training course provided by Rational University.

IBM Rational support services already provided for a support package, but answering questions over the phone about the nature of our environment, then having to repeat the same 'environmental' questions with each call, is tiresome and in some cases a futile effort. That is why we use ReleaseTeam for support.

-Bryan, Delta Dental