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ClearCase

2010-07-27 00:00:01

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Terms of Use

TroubleshootingTechnotes(FAQs)     back to TOC

2010 07 26

エレメント作成のためのプライマリグループ要件について

[Japanaese] エレメント作成時における IBM® Rational® ClearCase® のプライマリグループの要件について、 Microsoft® Windows® と Linux® および UNIX® の違いは何ですか?

2010 07 26

Primary Group requirements for element creation

What is the difference in behavior on Microsoft Windows, Linux, and UNIX concerning the IBM Rational ClearCase Primary Group requirements as it relates to element creation?

2010 07 25

Unable to rollback from version 7.1.1 or later to 7.1.0.x or from version 7.0.3 or later to 7.0.2.x

In IBM Installation Manager, you click Roll Back. Installation Manager indicates that there are no packages to rollback even though you had a previous version of a IBM Rational Team product installed.

2010 07 25

Installation Manager fails to remove files after an uninstallation

What should I do if IBM Installation Manager reports that the uninstallation did not delete files or registry keys?

2010 07 21

Compatible ClearCase server and client iFix and Fix Pack levels

Do the iFix or Fix Pack levels need to match (or be the same) for both an IBM® Rational® ClearCase® server and client running the same ClearCase base or major version?

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 07 26

Unable to read region names from the IBM Rational ClearCase registry; validation of region names will be disabled.

This technote explains how to resolve an error, Unable to read region names from the ClearCase registry; validation of region names will be disabled, that can occur when opening the IBM Rational ClearCase control panel.

2010 07 26

Linux server start and stop results in deadlock and logs error: ClearCase dead but subsys lock

This technote explains how to resolve an issue that can occur when starting and stopping IBM Rational ClearCase where if the start script is run twice or run too soon after stop, the ClearCase albd server can become locked and log the error, ClearCase dead but subsys locked.

2010 07 26

File too large error accessing or checking in a text file

This technote explains why the error, text_file_delta: Error: Trouble accessing file "<path to source container>": File too large, might occur while attempting to checkin a text file on Microsoft® Windows®, UNIX® and Linux®.

2010 07 25

Registry server panel of ClearCase Unix installation requests SMTP mail server information

The registry server panel for IBM Rational ClearCase installation requests information about the SMTP mail server. SMTP server information is not required for ClearCase installation, so it will be confusing to users as to why this information is being requested when installing ClearCase.

2010 07 25

rationaluninstalltool.exe doesn't remove a registry key

When rationaluninstalltool.exe is used to uninstall pre-7.1 versions of ClearCase the HKEY_CURRENT_USER\Software\Classes\Applicatons\ccperl.exe\shell\open registry key retains the value of the old install location, such as "C:\Program Files\Rational\ClearCase\bin\ccperl.exe" or "C:\Program Files\atria\ClearCase\bin\ccperl.exe" depending on the version of ClearCase you had on the system.

2010 07 25

Multitool utility may not work properly after ClearCase installation.

You install IBM Rational ClearCase with ClearCase Full function, MultiSite Full function, and Global Monitoring features. You run the command [<code>]multitool lssetting[</code>] and receive incorrect or incomplete output.

2010 07 25

Installation of ClearCase or ClearQuest fails during IBM HTTP server installation when server components are selected

GSKit v7.0.4.x or later is installed on a machine. You install or update IBM Rational ClearCase or IBM Rational ClearQuest with server components selected. The installation or update fails during an IBM HTTP Server operation.

2010 07 25

Installation of ClearCase fails on machine that is also the domain controller when using the local system as the service account's domain

You install IBM Rational ClearCase on a machine that also serves as the domain controller. The installation fails with an error indicating that the installation cannot create the user for the ALBD service account. You receive this error even if the ALBD service account already exists.

2010 07 25

CM Server is not installed after a failed update

After a failed update to IBM Rational ClearCase, the CM server is not installed.

2010 07 25

ClearCase installation fails with an unsupported platform error while installing the CM Server for ClearCase Remote Clients feature on HP Itanium

During the installation of IBM Rational ClearCase with the feature CM Server for ClearCase Remote Clients, the installation fails while installing IBM Websphere Application Server or IBM HTTP Server.

2010 07 25

Cannot enter NIS users and groups on the IBM HTTP Server installation panel

During the installation, you are prompted for an IBM HTTP Server (IHS) user and group on the IHS installation panel. If you enter an NIS user or group, you receive a message indicating that the user or group does not exist.

2010 07 25

During installation, the group account on the service account panel is not checked for invalid characters.

The installation will fail if the group account contains any of the following invalid characters: \ / " [ ] : | < > + = ; , ? * @

2010 07 25

Installation fails with java.io.IOException: Exit status -1 from command: pkgadd -a ./admin -n -d . gsk7bas

On Solaris Sun 5.9, the Rational ClearCase installation fails while trying to install GSKit because the file pkgadd is not found.

2010 07 25

Installing with UMASK set to 77 allows only root to use the product.

When you install IBM Rational ClearCase or IBM Rational ClearQuest on a machine where the UMASK is set to 77, you can use Rational ClearCase or Rational ClearQuest only when logged on as the root user.

2010 07 25

ClearCase installation fails during service account validation on a virtual machine snapshot

When installing IBM Rational ClearCase on a virtual machine, the installation fails while validating the service account.

2010 07 22

Create view from CCRC 7.1.1 reports error: MalformedResponseException: Premature EOF error

This technote identifies an issue that can occur where creating a view from IBM Rational ClearCase Remote Client (CCRC) 7.1.1 reports an error: MalformedResponseException: Premature EOF.

2010 07 22

64-bit Windows Explorer is not displaying ClearCase Context menus

This technote identifies an issue that can occur where IBM® Rational® ClearCase® context menus are not displayed when using 64 bit Microsoft® Windows® Explorer.

2010 07 22

Can't get primary group SID

When running the IBM® Rational® ClearCase® creds utility, the output appears normal except under the Primary Groups section it reports "can't get primary gid". This technote attempts to explain the reasons why as well as what can be done to resolve the problem.

2010 07 21

Windows Fatal Exception error - no license available from ClearCase license manager

This technote explains how to resolve errors, Windows - Fatal Application Exit and No license available from ClearCase license manager, that can occur when using IBM Rational ClearCase.

2010 07 21

CLEARCASE_PRIMARY_GROUP must be a user environment variable

This technote describes a memory reference error caused by the IBM® Rational® ClearCase® variable CLEARCASE_PRIMARY_GROUP while set as a system variable on the Microsoft® Windows® operating system.

ClearCase LT

2010-07-27 00:00:01

News     back to TOC

2010 06 21

Updated Rational support product page design

IBM Rational Software Support announces all IBM Rational Support pages are now part of the new IBM Support Portal.

2010 04 19

Availability of ClearCase Fix Packs 7.0.1.8 and 7.0.0.9

Fix packs 7.0.1.8 and 7.0.0.9 for the IBM Rational ClearCase and ClearCase LT 7.0.1 and 7.0.0 releases are available.

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Terms of Use

Terms of Use

TroubleshootingAPARs (Authorized Program Analysis Reports)     back to TOC

2010 05 14

PM08235: view_server is crashing when trying to to create view on 7.0.1.7 ifix01 CCLT on Windows 2008 SP2

When creating a snapshot view on a ClearCase LT 7.0.1.7 ifix01 s erver on Windows 2008 SP2, the view_server may crash,

2010 03 001

PK82826: Multiple region support for UCM/TM integration fails with error from Test Manager on region VOB not created in

Test Manager fails with error adding Test Assets to UCM source c ontrol in a multi-region ClearCase environment. Error is 'gener

TroubleshootingPreventative Service Planning     back to TOC

2010 06 21

Support Discontinuance for ClearCase LT

Effective with version 7.1 IBM Rational ClearCase LT will no longer be available and support for version 7.0 was discontinued as of April 30, 2010.

TroubleshootingTechnotes(FAQs)     back to TOC

2010 07 26

Primary Group requirements for element creation

What is the difference in behavior on Microsoft Windows, Linux, and UNIX concerning the IBM Rational ClearCase Primary Group requirements as it relates to element creation?

2010 07 21

ClearCase の問題をトラブルシュートするための Wireshark の構成について

IBM® Rational® ClearCase® のパフォーマンスの問題に対するトラブルシュートを行うために、ネットワークトラフィックのキャプチャを実施するには、 Wireshark® (以前の

2010 07 19

ClearCase のアンチウィルス サポート方針について

[Japanese] IBM® Rational® ClearCase® クライアントとサーバーにインストールされているウィルススキャンのサポート方針と、VOB やビューサーバー上で動作するウィルスキ

2010 06 25

Recursive checkout or checkin using Windows Explorer

Is there a procedure that can be used to perform an IBM® Rational® ClearCase® checkout or checkin operation recursively on Microsoft® Windows® using the Explorer integration?

2010 06 22

Configuring a time-out session for idle views

How can the IBM® Rational® ClearCase® view server process be stopped when exiting a view on both Microsoft® Windows® or UNIX® and Linux® in order to save on system resources?

2010 06 21

Available iFixes and Fix Packs for ClearCase Family 7.x

Where can you locate the currently available Releases, iFixes and Fix Packs for IBM Rational ClearCase Family version 7.x on Microsoft Windows, Linux and UNIX?

2010 06 15

Upgrading from ClearCase LT to Full ClearCase

Where can you find instructions on how to upgrade IBM® Rational® ClearCase LT® to full ClearCase®?

2010 03 25

find コマンドで VOB 内にある全オブジェクトの所有者を変更する方法

[Japanese] Microsoft® Windows®、UNIX®、Linux® 上で [<b>]cleartool find[</b>] コマンドを利用して、IBM® Rational® ClearCase® の VOB (UCM のコンポーネントとプロジェクト VOB を含む)内にある全オブジェクトの所有

2010 03 002

Restore an element that has been rmnamed

What procedures can be use to restore an IBM® Rational® ClearCase® element whose name has been removed (rmname)?

2010 03 001

Creating an identical baseline in UCM

How can you create an identical baseline in IBM® Rational® ClearCase® UCM when no changes have been delivered since the last baseline and are there any cautions to be aware of when using this functionality against non-modifiable components?

2010 03 001

Changing ClearCase context menus without loading an export file

Is there an alternative to applying custom IBM® Rational® ClearCase® context menus through use of the Microsoft® Windows® registry?

2010 03 001

Utility to collect ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris

Is there a way to collect IBM® Rational® ClearCase® logs and diagnostic data on Linux®, AIX®, HP-UX® and Solaris® to assist Technical Support?

2010 02 25

What to do when cleartool rmview -uuid does not remove view references

How can referenced checkouts in an IBM® Rational® ClearCase® VOB be removed when the command, cleartool rmview -uuid, fails to clear the references as expected?

2010 02 19

Support Policy for Microsoft Windows Vista

What is the support policy for IBM® Rational® ClearCase® running on Microsoft® Windows Vista™?

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 07 26

File too large error accessing or checking in a text file

This technote explains why the error, text_file_delta: Error: Trouble accessing file "<path to source container>": File too large, might occur while attempting to checkin a text file on Microsoft® Windows®, UNIX® and Linux®.

2010 07 19

Microsoft Windows で ClearCase のプロセスが予期せず終了する現象について

[Japanese] Microsoft Windows XP、Windows 2000、Windows 2003、または Windows NT 4.0 の 32 ビットシステムで、IBM® Rational ClearCase のプロセスが予期せず終了することがあります。本技術情報では、この問題のĭ

2010 06 30

Unable to open View pages in ClearCase Explorer

When working in IBM Rational ClearCase Explorer, the project pages can fill the shortcut pane and cause the views to be inaccessible from within this utility.

2010 06 30

Unable to login user: invalid session / login information supplied

This technote explains how to resolve an error that can occur in a web browser while attempting to create or reuse a view using the IBM® Rational® ClearCase® Web Interface (CCWeb) or ClearCase Remote Client (CCRC).

2010 06 15

Removing UCM stream fails with no tag in region for view

This technote answers how to resolve the error, Can't remove stream because no tag in region for view, when working in IBM® Rational® ClearCase® UCM.

2010 03 001

ClearCase compare and merge functionality is for text files only

This technote details why a general error occurs in the graphical user interface, [<b>]cleardiffmrg[</b>], when trying to complete a compare or merge operation in IBM® Rational® ClearCase®.

ClearCase MultiSite

2010-07-27 00:00:01

Product documentationProduct information and publications     back to TOC

2010 07 16

Hardware and Software requirements

This document provides you with information about supported file systems, OS patches, and supported layered software, as well as additional disk space requirements for platforms supported by IBM Rational ClearCase and ClearCase MultiSite (CC) 7.1.x.

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Terms of Use

TroubleshootingAPARs (Authorized Program Analysis Reports)     back to TOC

2010 07 19

PM14172: 'sysutl_fsync()' at the end of container creation blocks all activity on Windows 2003 server VOB host

'sysutl_fsync()' at the end of container creation blocks all act ivity on Windows 2003 server VOB host

2010 07 14

PM16111: ctrl+c during clearmake build fails with 'Unable to place marker in MVFS audit - Invalid argument'

Ctrl+C during clearmake build will exit with message 'clearmake: Error: Unable to place marker in MVFS audit - Invalid argument'

2010 06 24

PM11429: Both albd and clearcase values should be searched for service entries for 371 udp and tcp on UNIX hosts

Both albd and clearcase values should be searched for service en tries for 371 udp and tcp on UNIX hosts

2010 06 24

PM09945: ClearCase start/stop scripts on UNIX should reset the LC_MESSAGES value to properly handle internationalization

ClearCase start/stop scripts on UNIX should reset the LC_MESSAGE S value to properly handle internationalization

2010 06 24

PM06854: utf type manager is not handling extended ascii characters correctly

After changing a file type from text_file to use the utf8 type m anager, extended ascii characters are no longer displayed correc

2010 06 19

PM14704: reg_VS2010.bat currently needs to be run from c:

The command

2010 06 19

PM14170: vobrpc_server blurts multiple time for the same error

vobrpc_server blurts multiple time for the same error

2010 06 19

PM11855: Merge in 7.1.1changes the format of the XML file

Merging an xml file in 7.1.1 can remove the formatting of the fi le so the contents look different than the file it was merged fr

2010 06 17

PK80006: MODIFYING CLEARCASE INSTALL INCORRECTLY UPDATES REGISTRY INFORMATION

Re-install doesn't modify ClearCase Registry.

2010 06 009

PM13431: CCRC - ClearCase Merge Search error if target view's config spec version selection rules don't include everything

CCRC - ClearCase Merge Search error if target view's config spec version selection rules don't include everything

TroubleshootingPreventative Service Planning     back to TOC

2010 06 28

System Requirements for ClearCase 7.1.x

This document serves to supplement the Installation and Upgrade Guide by summarizing the system requirements for IBM® Rational® ClearCase®, ClearCase MultiSite® version 7.1.x on Microsoft® Windows®, UNIX® and Linux®.

TroubleshootingTechnotes(FAQs)     back to TOC

2010 07 26

How to find UCM posted deliveries

How can I find and complete IBM® Rational® ClearCase® UCM posted deliveries on Microsoft® Windows®, Linux® and UNIX®?

2010 07 23

About deleted replicas

Why does IBM® Rational® ClearCase MultiSite® remember deleted replicas and shows them in corresponding list commands?

2010 07 21

ClearCase の問題をトラブルシュートするための Wireshark の構成について

IBM® Rational® ClearCase® のパフォーマンスの問題に対するトラブルシュートを行うために、ネットワークトラフィックのキャプチャを実施するには、 Wireshark® (以前の

2010 07 12

Predicting how long a restorereplica operation will take

Is there a way to predict how long an IBM Rational ClearCase MultiSite restorereplica operation will take?

2010 07 12

Moving a VOB using ClearCase MultiSite

What are the procedures for moving an IBM® Rational® ClearCase® VOB using ClearCase MultiSite® commands where the move may involve a combination of Microsoft® Windows®, UNIX® or Linux® VOB servers?

2010 07 12

Replacing a source container in a replicated VOB from a container in a sibling replica

How can you restore an IBM Rational ClearCase source container in a MultiSite replicated VOB from a copy in another replica within the same family on Windows, UNIX or Linux?

2010 06 21

Available iFixes and Fix Packs for ClearCase Family 7.x

Where can you locate the currently available Releases, iFixes and Fix Packs for IBM Rational ClearCase Family version 7.x on Microsoft Windows, Linux and UNIX?

2010 06 15

Knowledge Collection: Rational ClearCase and ClearQuest version 7.1 installation and upgrade reference resources

What reference resources are available to assist with the planning and usage of IBM Rational ClearCase and ClearQuest version 7.1?

2010 06 15

About Rational ClearCase Atria Licensing

How can I obtain new or additional IBM® Rational® ClearCase® Atria licenses; how can I import the license string, and how can I move existing licenses to a new server?

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 07 12

Shipping orders located in the outgoing bay ignored if capital letters

This technote explains how to resolve an issue that can occur when executing an IBM Rational ClearCase MultiSite shipping_server -poll command where shipping orders named with capital letters are ignored.

2010 06 29

Export to shipping server fails with error: Store-and-forward server "shipping_server" failed with status 1

This technote explains how to resolve an error, Error: Store-and-forward server "shipping_server" failed with status 1. mkorder(536): Warning: Unable to send packet test_file (see store-and-forward log), that can occur when exporting IBM Rational ClearCase MultiSite synchronization packets to a shipping server.

2010 06 14

"Argument list too long" error importing rmbranch oplog on Linux

Attempts to import an IBM Rational ClearCase MultiSite rmbranch oplog on Linux results in the error "Argument list too long".

2010 06 10

multitool mkreplica import attempts to reset cleartext permissions on files that do not exist which impacts performance

This technote identifies an issue that can occur when running an IBM Rational ClearCase MultiSite multitool mkreplica -import where the process consumes cpu and takes a significant amount of time to complete.

ClearQuest

2010-07-27 00:00:01

Product documentationProduct information and publications     back to TOC

2010 07 20

About the Rational ClearQuest Information Center

The Information Center provides you with user assistance for each version of IBM Rational ClearQuest. With an Information Center, you can view, browse, and search online information related to the Rational ClearQuest family.

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Terms of Use

Terms of Use

TroubleshootingAPARs (Authorized Program Analysis Reports)     back to TOC

2010 07 13

PM11445: CQ v. 7.1.0.2 installation results in missing .dll file - cannot reinstall and cannot uninstall

Installation of ClearQuest 7.1.0.2 on Windows XP results in this error message:

TroubleshootingTechnotes(FAQs)     back to TOC

2010 07 25

Unable to rollback from version 7.1.1 or later to 7.1.0.x or from version 7.0.3 or later to 7.0.2.x

In IBM Installation Manager, you click Roll Back. Installation Manager indicates that there are no packages to rollback even though you had a previous version of a IBM Rational Team product installed.

2010 07 25

Installation Manager fails to remove files after an uninstallation

What should I do if IBM Installation Manager reports that the uninstallation did not delete files or registry keys?

2010 07 22

cgreg コマンドでのデータベース接続情報の管理について

[Japanese] UNIX システムおよび Linux プラットフォーム上では、IBM Rational ClearQuest のデータベース セットおよびデータベース接続情報をどのように管理しますか?

2010 07 21

Change Management Server (CM Server) configuration guidelines for ClearQuest Web

How do I configure CM Server to ensure optimal performance for ClearQuest Web users?

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 07 26

CQREG command yields "Exception: Attempting to use an empty value where a nonempty string value is required" error

Attempts to run the IBM Rational ClearQuest cqreg command results in the error 'Exception: Attempting to use an empty value where a nonempty string value is required'.

2010 07 26

Unable to open ClearQuest Database Admin view in ClearQuest Eclipse Designer 7.1.x

Attempts to open the IBM Rational ClearQuest Database Admin view from Rational ClearQuest Eclipse Designer 7.1.x results in a blank window displayed.

2010 07 25

Installation of ClearCase or ClearQuest fails during IBM HTTP server installation when server components are selected

GSKit v7.0.4.x or later is installed on a machine. You install or update IBM Rational ClearCase or IBM Rational ClearQuest with server components selected. The installation or update fails during an IBM HTTP Server operation.

2010 07 25

Cannot enter NIS users and groups on the IBM HTTP Server installation panel

During the installation, you are prompted for an IBM HTTP Server (IHS) user and group on the IHS installation panel. If you enter an NIS user or group, you receive a message indicating that the user or group does not exist.

2010 07 25

Installation fails with java.io.IOException: Exit status -1 from command: pkgadd -a ./admin -n -d . gsk7bas

On Solaris Sun 5.9, the Rational ClearCase installation fails while trying to install GSKit because the file pkgadd is not found.

2010 07 25

Installing with UMASK set to 77 allows only root to use the product.

When you install IBM Rational ClearCase or IBM Rational ClearQuest on a machine where the UMASK is set to 77, you can use Rational ClearCase or Rational ClearQuest only when logged on as the root user.

2010 07 23

Incorrect directory reference with error stating that the report server is currently running

This technote identifies an issue that can occur in IBM Rational ClearQuest. An error states that the Report Server for ClearQuest is running when uninstalling on Linux, but provides an incorrect solution.

2010 07 22

Missing fields on form in ClearQuest Eclipse RCP client

This technote identifies an issue that can occur in IBM Rational ClearQuest. Certain fields on a submit or record from are missing in the ClearQuest Eclipse RCP client.

2010 07 22

Rational RequisitePro and ClearQuest Integration Project path not found

This technote identifies the resolution to the "Project path not found" error which might occur when attempting to add a IBM® Rational® RequisitePro® requirement association in IBM Rational ClearQuest® using the Add To List button (OR using the ClearQuest or RequisitePro button in versions 7.0 and later) on the Requirements Tab.

2010 07 19

Viewing a record form from ClearQuest Web results in "'FieldName' is null or not an object" error

After adding a new field control in the record form definition in the schema design attempts to view a record form from the IBM Rational ClearQuest Web client results in the error "'FieldName' is null or not an object".

2010 07 16

Non Super User ClearQuest users are unable to open the Configure Test Suite window

This technote identifies an issue that can occur in IBM Rational ClearQuest Test Manager. When configuring a Test Suite, the Configure Test Suite window does not open for you if you do not have super user privileges.

2010 07 16

Short string field does not wraps text in ClearQuest Wrb

This technote identifies an issue that can occur in IBM Rational ClearQuest Web. Short string fields that wrapped text in previous ClearQuest version are not wrapping the text.

2010 07 16

Scalar value warning occurs when using ClearQuest Perl API

This technote identifies an issue that can occur in IBM Rational ClearQuest. When using Perl API to run an external script, a syntax warning regarding the eSignature package occurs.

2010 07 15

Cursor identified in Fetch statement is not open error, when using DB2 as ClearQuest backend

This technote identifies an issue that can occur in IBM Rational ClearQuest. When using IBM DB2 as a backend database, a "Cursor identified in Fetch statement is not open" error occurs.

2010 07 15

Unable to view TMTestPlan or TMTestCase records in CQTM after applying security context

This technote identifies an issue that can occur in IBM Rational ClearQuest Test Manager. Test plans and test cases are not viewable when security context is not applied.

2010 07 15

Cannot set Integer value to NULL in ClearQuest Web

This technote identifies an issue that can occur in IBM Rational ClearQuest Web. Integer fields cannot be modified to be a blank value in certain situations.

2010 07 14

Nothing happens when selecting an activity in ClearQuest enabled UCM environment

This technote explains how to resolve a problem where nothing happens after selecting an activity to work on. This can occur when using IBM Rational ClearCase Explorer in a ClearQuest enabled UCM environment.

2010 07 13

RWP installation fails complaining about insufficient disk space

When installing IBM Rational ClearCase or IBM Rational ClearQuest on an AIX 5.3 system, installation fails while Rational Web Platform is being installed complaining about insufficient disk space even though there sufficient free space on the disk.

2010 07 13

ClearQuest installation fails because Full Text Search files are not removed during uninstall

You uninstall IBM Rational ClearQuest. The following files are not deleted from the file system: <Installation_Directory>\ClearQuest\CQ.Solr\SAMPL\Solr\solr\data\index\segmenrs.gen <Installation_Directory>\ClearQuest\CQ.Solr\SAMPL\Solr\solr\data\index\segments_1 After the uninstall, you install using the same installation directory. The installation fails.

ClearQuest MultiSite

2010-07-27 00:00:01

Product information and publicationsNewsletters     back to TOC

2010 03 005

TOC: ClearQuest MultiSite, Multiutil

Table of Contents (TOC) periodicals have been developed to supplement the Knowledge Base searching facility by providing an alternate method of finding information related to a specific component of a product. This periodical serves to consolidate and organize the information concerning the Multiutil command for IBM Rational® ClearQuest® MultiSite.

2010 03 005

TOC: ClearQuest MultiSite, Shipping Server

Table of Contents (TOC) periodicals have been developed to supplement the Knowledge Base searching facility by providing an alternate method of finding information related to a specific component of a product. This periodical serves to consolidate and organize the information concerning the Shipping Server as it relates to IBM® Rational® ClearQuest® MultiSite.

2010 03 005

TOC: ClearQuest MultiSite, User Administration

Table of Contents (TOC) periodicals have been developed to supplement the Knowledge Base searching facility by providing an alternate method of finding information related to a specific component of a product. This periodical serves to consolidate and organize the information concerning user administration as it relates to IBM® Rational® ClearQuest® MultiSite.

Terms and conditions     back to TOC

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Terms of Use

Terms of Use

TroubleshootingAPARs (Authorized Program Analysis Reports)     back to TOC

2010 06 28

PM15521: ClearQuest 7.1 on Linux returns the site as the working master.

Clearquest 7.1 on linux returns the site as the working master w hen executing the lsreplica

2010 06 25

PM15970: Results that have a record with a multiline field starting with '2E' do not show up in result set with 701 RCP Client.

Results that have a record with a multiline field starting with '2E' do not show up in result set with 701 RCP Client.

2010 06 24

PM10791: Action that runs external application close opened record in CQ RCP client

Action that runs external application close opened record in CQ RCP client

2010 06 24

PM07585: Status change from the result doesn?t reflect on an open record

If a record is open and the status is changed from the result se t, the change doesn?t get refected on the record

2010 06 24

PK74927: SYNCREPLICA IMPORT BECOMES SLOW AS A MASTER_UUIDS TABLE GROWS

Syncreplica import becomes slow as a master_uuids table grows. For example, when master_uuids table has 80,000 records, Sycrepl

2010 05 12

PK47889: "SQLFETCHSCROLL" ERROR WHEN PERFORMING MULTIUTIL COMMANDS

When performing multiutil commands with a larger databases, the user can receive the following error from the multiutil tool:

2010 05 003

PK95272: User prompted for Confirmation on every record in multiple update

Steps to reproduce in out of the box defect schema using the sam pl database :

2010 04 15

PM02138: 'SQLFetchScroll' error when performing multiutil commands in 7.1.x.x releases

When performing multiutil commands with a larger databases, the user can receive the following error from the multiutil tool:

2010 04 15

PK98074: User detail dialog shows wrong mastership

Environment - Product name: ClearQuest 7.0.1.0 Ifix01:

2010 03 11

PM04724: Typeahead Functionality not working in Eclipse client

Typeahead Functionality not working in Eclipse client

2010 03 002

PK82554: CC Explorer crashes when view removed

Removing a view may cause ClearCase Explorer to crash when you try to refresh your view shortcuts.

2010 01 007

PK97125: CTE: BALTIC. WINDOWS EVENT VIEWER REPORTING ERROR BETWEEN SHIPPING_SERVER AND THE ALBD

Windows Event Viewer reporting error between shipping_server and the ALBD.

2010 01 007

PK95177: CQ Eclipse Designer Limitation: Unable to modify/update a List view ID from CQ Eclipse Designer

A customer has imported a new schema and would like to modify th e List View ID in order to reflect the name defined in the hook.

2009 12 31

PK82827: WINDOWS CLIENT SHOWS MENU: ACTIONS 'NEW DEFECT' WHEN QUERY IS RUN.

If an action access control hook or group setting prevents the Submit action of e.g. a defect record, the New button or menu

2009 12 25

PK98455: Time display problem in Eclipse Client after day light saving

The ClearQuest RCP client is showing incorrect time in the Conso le after the daylight saving time starts.

2009 12 25

PK80917: Multi-select bug with reference lists on the RCP (CQ 7.1).

Multi-select bug with reference lists on the RCP (CQ 7.1).

2009 12 18

PK75966: EXPORT SCHEMA FILE CONTAINS ACTIONS IN WRONG ORDER WHICH PREVENTS THE FILE BEING IMPORTED

If a back-reference field name is re-used in a single schema ver sion, the exported schema cannot be imported and a misleading er

2009 12 15

PK86905: Eclipse RCP Client crashes when exporting records with all record options

Exporting records selecting 'all' can cause the Eclipse Client t o crash with JVM terminated error code 255. It can happen regar

TroubleshootingTechnotes(FAQs)     back to TOC

2010 06 15

Knowledge Collection: Rational ClearCase and ClearQuest version 7.1 installation and upgrade reference resources

What reference resources are available to assist with the planning and usage of IBM Rational ClearCase and ClearQuest version 7.1?

2010 06 009

Support for differing database vendors with ClearQuest Multisite

Does IBM Rational ClearQuest Multisite support different database vendors across replicas and sites?

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 06 008

Cannot insert duplicate key row error with ClearQuest MultiSite, when case sensitivity is different between sites

This technote explains how to resolve a "Cannot insert duplicate key row" error. This can occur when syncing replicas with IBM Rational ClearQuest MultiSite.

2010 02 001

Oracle TNS-12505 error occurs when logging into ClearQuest

This technote explains how to resolve an error, "listener could not resolve SID given in connect descriptor". This can occur when connecting to an IBM Rational ClearQuest database that is hosted on Oracle.

ClearCase Configuration Management

2010-07-27 00:00:01

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TroubleshootingAPARs (Authorized Program Analysis Reports)     back to TOC

2010 06 24

PM09328: ERROR: MVFS_MINI_PRECREATE: NULL HOST FOR MUP, MVFS.LOG ERRORS ON WINDOWS 7, WINDOWS 2008

On Windows Server 2008, Windows Vista and Windows 7, you see the following error in you mvfs logs:Error: mvfs_mini_precreate:

2010 06 19

PM13188: If project file checkout is undoed outside of VS.NET, changes are not reflected in VS.NET GUI

If a checkout is undoed outside of VS.NET (for example from the ClearCase Explorer), that change is not reflected in the 'pendin

2010 04 23

PK66336: IBM Rational ClearCase 7.0 albd_server on Solaris can terminate unexpectedly

There have been sporadic reports of the albd_server failing whil e using ClearCase on Solaris. The backtrace is as follows:

2010 04 15

PM01175: Executing shell scripts in parallel on a fast client, containing cleartool cmds, may allow the generation of duplicate UUIDs

Executing shell scripts in parallel on a fast client, which cont ain cleartool commands, may allow the generation of duplicate UU

2010 04 15

PK54038: .mvfs view privates being created in clearcase 7.0.1 on Windows Vista and XP clients

Multiple clients are experiencing .mvfs view private files being created in their dynamic views. These files appear to be creat

2010 03 29

PM08751: ClearCase allows check out against complete activity.

CC CQ 7.1.0.2: A ClearQuest activity in 'complete' state, can still be used to

2010 03 18

PK89581: MKBL -incremental labels every version that has changed since last full baseline

MKBL -incremental will label all files on stream if no full base line exists from stream

2010 03 18

PK68595: Documentation defect on License Management Guide V7.0.1 on to remove UNIX license server

In page 48 of License Management Guide V7.0.1(GI11-6383-01) sta ted as follows on how to remove the license server from the UNIX

2010 03 17

PM00082: VIEW OPS(CREATION, LOAD, UPDATE..) RESULT IN NPE JAVA.LANG.NULLPOINTEREXCEPTIONAT JAVA.UTIL.HASHTABLE.GET(HASHTABLE.JAVA:482)

CSV file does not open after exporting from a view in ReqWeb

2010 02 19

PM06570: CCzOSE 7.1.0.2 Large file data corruption in RCCBUILD

In RCCBUILD of CC zOS extention 7.1.0.2, data can be corrupted i f 1000000th byte (or n*1000000th byte) of the file is the leadin

2010 01 19

PM05079: cleartool protect -chown not working correctly

When youTry to assign to the activity 'activity_name' the owner 'owner_name' which is not present on the UNIX server.

2009 12 18

PK82898: REDIRECTING CLEARTOOL COMMANDS TO 'NUL' FAILS TO SUPPRESS THE OUTPUT

Title:

2009 12 18

PK77527: Performance degradation seen in build times between MCK and Baltic

Performance degradation seen in build times between MCK and Balt ic

2009 12 18

PK71012: CCRC eclipse plugin error: java.io.IOException: Too many open files

CCRC eclipse plugin error: java.io.IOException: Too many open fi les

2009 12 16

PM00081: View ops(creation, load, update..) result in NPE java.lang.NullPointerExceptionat java.util.Hashtable.get(Hashtable.java:482)

various View related operations(creation, load, update, rebase e tc..) will error with a NullPointer Exception, and the workspac

ClearQuest Functional Tester

2010-07-27 00:00:01

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2010 07 27

Rational - Rational ClearQuest and Functional Testing

There are currently no items matching your subscription. This link is to the IBM My notifications site (where the subscription was created)

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Project Console

2010-07-27 00:00:01

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2010 07 002

IBM Rational ProjectConsole 7.0.1 Fix Pack 09 (7.0.1.9)

The IBM Rational ProjectConsole 7.0.1 Fix Pack 09 is a roll up of the fixes delivered in all the fix packs before this 7.0.1.9 release. This fix pack does not contain any new fix.

2010 04 13

IBM Rational ProjectConsole 7.0.3 Fix Pack 01 (version 7.0.3.1)

This document describes how to download and install IBM® Rational® Project Console version 7.0.3.1 fix pack.

2010 03 25

IBM Rational ProjectConsole 7.0.1 Fix Pack 08 (7.0.1.8)

The IBM Rational ProjectConsole 7.0.1 Fix Pack 08 is a roll up of the fixes delivered in all the Fix Packs before this 7.0.1.8 release. This Fix Pack does not contain any new fix.

Flashes     back to TOC

2009 12 16

Must Read: Uninstall tool is available for download with the Rational Team product 7.1/7.0.2/7.0.3 releases

This technote provides you with important information regarding usage of the IBM Rational Robot and IBM Rational TestManager uninstall tool.

News     back to TOC

2010 06 21

Updated Rational support product page design

IBM Rational Software Support announces all IBM Rational Support pages are now part of the new IBM Support Portal.

2010 03 25

Prerequisite change with Fix Packs for Rational Team products on Windows

This technote identifies a change with the Microsoft Windows platform Fix Pack prerequisites for the IBM Rational Software Development Platform Team products beginning with 7.0.0.9 and 7.0.1.8.

2009 12 17

Availability of Rational Software Development Platform - Team versions 7.0.3 and 7.1.1

This technote alerts the availability of software updates for the IBM Rational Software Development Platform - Team versions 7.0.3 and 7.1.1. Team products include IBM Rational ClearCase, IBM Rational ClearQuest., IBM Rational Requiste Pro, IBM Rational ProjectConsole, IBM Rational Robot and IBM Rational SoDA.

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TroubleshootingAPARs (Authorized Program Analysis Reports)     back to TOC

2010 04 22

PM04571: RelocateUserDB to change user db

RelocateUserDB.

2010 01 006

PK93540: MEMORY LEAK USING MINIMIZESPACE SET TO FALSE

Memory leak using MinimizeSpace set to False

2010 01 006

PK82374: PjC Template Builder: Adding a Display for Graphic throws error

Problem: Customer is creating a new template with PjC TemplateBu ilder 7.0.2

2009 12 15

PK89539: GetEntityByDbId command causes failure for some PjC tables and works for others

Perl script includes the line: my $entity = $session-?GetEntityByDbId($MEASURE_TABLE, $dbid);

2009 12 15

PK85258: testPjCLib.pl Script fails for Test #4

The testPjCLib.pl script fails on Test#4 with:

TroubleshootingTechnotes(FAQs)     back to TOC

2010 07 25

Unable to rollback from version 7.1.1 or later to 7.1.0.x or from version 7.0.3 or later to 7.0.2.x

In IBM Installation Manager, you click Roll Back. Installation Manager indicates that there are no packages to rollback even though you had a previous version of a IBM Rational Team product installed.

2010 07 25

Installation Manager fails to remove files after an uninstallation

What should I do if IBM Installation Manager reports that the uninstallation did not delete files or registry keys?

2010 06 23

Updating an IBM Rational Team 7.1.x, 7.0.3.x, or 7.0.2.x installation through IBM Installation Manager

How can you apply an iFix or Fix Pack to the IBM Rational Team product 7.1.x, 7.0.3.x, or 7.0.2.x versions using IBM Installation Manager?

2010 01 29

Domains used by Installation Manager to update Rational Team products

What addresses must be unblocked to permit the updating of IBM Rational Software Development Platform Team products versions 7.0.2.x, 7.0.3.x, and 7.1.x using IBM Installation Manager?

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 07 22

Uninstall of ProjectConsole does not remove C:\Classics folder and files within.

Uninstall does not delete C:\Classics folder and its contents when ProjectConsole Web feature was installed. This will result in failure of subsequent installation attempts.

2010 05 14

Unable to find a valid license if redundant license servers are specified without a port number during installation

During the installation of an IBM Rational Team Product, you enter "server1,server2,server3" in the redundant server field on the Common Licensing panel. After the installation completes successfully, the Rational Team Product cannot find a valid license.

2010 05 14

Unable to install IBM HTTP Server using a directory with double-byte characters

During installation, the IBM Installation Manager reports an error when executing apache.exe. The IBM HTTP Server (IHS) fails to start if you install to a directory that contains double-byte characters. Installation Manager does not restrict the use of double-byte characters in the directory path. As IHS is installed with the server components, you cannot install the server components into a directory that contains double-byte characters.

2010 05 13

Modifying ClearCase to remove CM Server or uninstalling ClearQuest, RequisitePro, or ProjectConsole fails when Global Monitoring is installed

You modify IBM Rational ClearCase to remove CM Server or uninstall IBM Rational ClearQuest, IBM Rational RequisitePro, or IBM Rational ProjectConsole. The operation fails when IBM Tivoli Global Monitoring for ClearCase is installed.

2010 02 18

Rational 7.x 製品のインストールが停止する現象について

[Japanese] この技術情報では、一部の IBM Rational バージョン 7.x 製品のインストールが途中で停止し、失敗する現象について説明します。

2010 02 18

ERROR: <SSL Handshake Failed, Invalid date> when accessing Rational Web clients

This technote explains why the error, SSL0221E: SSL Handshake Failed, Invalid date, might occur. This can happen when using IBM Rational Web Platform (RWP) or Change Management Server (CM Server) products.

2010 02 002

Msiexec.exe error encountered while installing or uninstalling ClearCase or ClearQuest

You install or uninstall IBM Rational ClearCase or IBM Rational ClearQuest. You receive the error: "Error executing "C:\WINDOWS\system32\msiexec.exe" operation (status=1612)".

2009 12 009

How to prevent file deletion errors when installing, upgrading, rolling back, or uninstalling an Rational Team product

During an install, upgrade, rollback or uninstall of an IBM Rational Team product, Installation Manager checks for running processes. The running processes might be using files located in the installation directory. If running processes are found, Installation Manager blocks the install, upgrade, rollback or uninstall from proceeding. In some cases, Installation Manager cannot detect that a file is in use. The install, upgrade, rollback or uninstall fails because the file cannot be deleted while the fi

UpdatesDownloads and drivers     back to TOC

2009 12 15

Rational Software Development Platform - Team versions 7.0.3 and 7.1.1

IBM Rational Software Development Platform versions 7.0.3 and 7.1.1 are releases for the 7.x Team products. They include fixes and new features.

Purify Plus Real Time

2010-07-27 00:00:01

News     back to TOC

2008 10 008

How to get your Rational license keys

Most IBM Rational products require license keys in order to run them, while others give you the option of using license keys as a way of controlling usage within an enterprise. The IBM Rational License Key Center, a web service that allows you to generate and manage your Rational license keys. See the instructions in this technote for accessing the Rational License Key Center.

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Build Forge

2010-07-27 00:00:01

Downloads and driversUpdates     back to TOC

2010 07 002

IBM Rational Build Forge Fix Pack 4 for Version 7.1.1 (7.1.1.4)

This document describes how to go to jazz.net to download and install the IBM® Rational® Build Forge Version 7.1.1.4 fix pack.

2010 06 30

IBM Rational Build Forge Fix Pack 7 for version 7.0.2

This document describes how to download and install this fix pack to IBM® Rational® Build Forge Version 7.0.2.

Product documentationProduct information and publications     back to TOC

2010 07 20

About the Rational Quality Manager Information Center

The Information Center provides you with user assistance for each version of IBM Rational Quality Manager. With an Information Center, you can view, browse, and search online information related to the Rational Quality Manager family.

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TroubleshootingTechnotes(FAQs)     back to TOC

2010 07 26

Using SSH keys in RAFW for password-less login

How can I set up IBM Rational Automation Framework for WebSphere (RAFW) within IBM Rational Build Forge to authenticate with SSH keys? This gives RAFW the ability to access a machine without having to enter a password.

2010 07 16

Manually installing an IBM Rational Build Forge 7.1.x.x fixpack on UNIX or Linux

How can I manually install IBM Rational Build Forge 7.1.x.x fixpack full installation on UNIX or Linux? This technote covers step-by-step directions for completing the manual installation process, which should only be used when IBM Installation Manager is not available.

2010 07 16

Updating a changed password for the database user in Rational Build Forge

How can I update my new database password in IBM Rational Build Forge?

2010 07 16

Updating Build Forge UNIX/Linux when moving libgcc library file

What is the procedure to update IBM Rational Build Forge if the libgcc library file has to be moved?

2010 07 15

BuildForge をインストール後、新しいデータベースをポイントする方法

[Japanese] Build Forge をインストール後、新しいデータベースの使用、もしくは他のホストに移動した既存のデータベースを構成するにはどうすればいいです&

2010 07 007

How to trace the manifest refresh process for debugging

How do you trace the manifest refresh process in IBM Rational Build Forge?

2010 07 002

List of fixes in Rational Build Forge 7.1.1.4 testfixes since GA release

Which fixes have been put into IBM Rational Build Forge since 7.1.1.4 was released (build 0139)?

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 07 26

Server authentication fails for Domain users on Windows server 2000

This technote explains how to debug and correct server authentication failures for Microsoft Windows 2000 server in IBM Rational Build Forge.

2010 07 16

LDAP user fails to log in after migrating to v7.1.1.x from v7.0.2.x

This technote will explain how to correct the following issue if logging into IBM Rational Build Forge fails for LDAP uses after migration.

2010 07 16

Build Forge 7.1.1.4 class purge schedules are not honored

Build classes that are associated with a schedule class purge jobs are being evaluated and purged automatically via console's Purge Check Time when using IBM Rational Build Forge 7.1.1.4 (7.1.1.4-0-0139). IBM Rational Build Forge build classes with associated schedule class purge should not be evaluated for purging under the schedule class purge run.

2010 07 16

New Feature Added called Auto Sync in Scheduling Details

In IBM Rational Build Forge, Resync manually required selection and could not be automated in scheduling jobs to resync environments

2010 07 16

System Warning Database [<database_name>] has reached or exceeded the threshold size

The IBM Rational Build Forge database is configured with size and capacity of 2GB, which the default setting for the "Database Size Threshold" is set to 2GB (2000000000).

2010 07 16

Tag variables BF_D and BF_T are being set after user environment variables

If a project is configured with and environment variable that uses either or both job variables BF_D and BF_T, the user created variable may not be appropriately set due to the use of "undefined variables".

2010 07 16

Schedules processing inconsistently

In IBM Rational Build Forge, there is a potential for schedules to be processed inconsistently due to a large number of schedules and/or access groups. Should an environment include a large number of schedules and/or access groups, there is a potential for schedule jobs to fire a minute late or not fire at all. The scheduler will cycle through the active schedule jobs every minute. The scheduler must check an active schedule jobs within 2 minutes of a schedule jobs next run time to fire it properly. Otherwi

2010 07 16

Project level pass/fail chain do not run if project complete with warning

If a project is configured with one or more steps that will "Continue on fail", they will end with a warning status. If the project is configured with a pass/fail chained project/library, neither chain will fire when the project completes with a warning status.

2010 07 16

Step log labeling does not require echo command

IBM Rational Build Forge online help documentation incorrectly lists requirements for customized labeling under a step log.

2010 07 15

Build Forge のエージェントの実行トレースを有効にする方法

[Japanese] この技術情報では、エージェント・トレースと呼ばれる詳細なデバッグ情報の収集方法について説明します。エージェント・トレースは、IBM R

2010 07 001

TAILNORMALLOG incorrectly reports step data for threaded steps

When collecting step logs via TAILNORMALLOG, the log file generated does not contain the tail of the step log as expected. The results of the step log contain random lines of data not corresponding to TAIL (end of step). This is only defective when threading steps utilizing the log capturing functionality.

2010 07 001

Management Console Navigation menu missing the sub topic for What's New (PDF)

Problem in IBM Rational Build Forge online help: Management Console Navigation menu is missing "What's New (PDF)" sub topic

2010 06 30

AUTH: unable to set user account to <user-id>: account disabled

Attempts to authenticate to an IBM Rational Build Forge Agent on an AIX server results in the error " AUTH: unable to set user account to <user-id>: account disabled".

2010 06 23

Unable to remove user with project notes in Build Forge 7.1.1.1

IBM Rational Build Forge users that have created projects notes will not be removed when attempted due to an error message indicating the user cannot be removed. The application service log (Tomcat catalina log) will indicated that a foreign key constraint FK_BF_NOTE is the cause of the error.

2010 06 23

Build Forge error: CLI0109E String data right truncation. SQLSTATE=22001

In IBM Rational Build Forge, adapter steps with Kanji and Windows chcp 932 get this error: CLI0109E  String data right truncation. SQLSTATE=22001

Build Forge Enterprise

2010-07-27 00:00:01

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2009 07 28

ALERT: Build Forge product image delivered in 2 ZIP files

2009 07 28

Announcement: Rational Build Forge 7.1.1 Availability

News     back to TOC

2009 08 18

NEWS ALERT: Availability Rational Build Forge Fix Pack 1 for version 7.1.1 (7.1.1.1)

2009 07 28

News: Rational Build Forge, Version 7.1.1 Release Information

Product documentationProduct information and publications     back to TOC

2010 05 25

Guided Activity: Restarting all processes in a WebSphere Application Server cell using Rational Automation Framework for WebSphere

This document provides a Guided Activity that details the actions that can be used to stop and start all processes in an IBM WebSphere cell, including node agents, servers, and the deployment manager.

2009 08 006

Guided Activity: Deploying J2EE applications to WebSphere Application Server using Rational Automation Framework for WebSphere

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2010 05 003

PM09936: REPORTAL SERVICE DOES NOT START AUTOMATICALLY

The report server automatically start on boot-up. This is the reportal service. The work around is to go set the service

2010 04 23

PM06567: Documentation Defect-------Need formal documentation for BF is supported running on Sun NGZ machine

Need formal documentation to confirm BF can run on Sun Solaris N ZG machine

2010 03 22

PK68053: Two licenses for the price of one

The customer has 2 engines 2 adapter tool kits 100 floating lice nses. both engines communicate to that same license server. when

2010 02 18

PK73020: Cryptic error message for unloadable servers

Server is sending cryptic system messages with no indication of what exactly is the issue.

2010 02 002

PK94679: 7.1.1.0 bfsched dies every night if schedules are set

7.1.1.0 bfsched dies every night if schedules are set

2010 01 005

PK94153: Steps do not enforce environment access controls.

Steps do not enforce environment access controls.

2010 01 005

PK86130: STEP RESULTS LIST AND BUILD LOG LINES ARE OUT OF ORDER

In 7.1.0674, the step results list for a build and steps' logs a re sorted improperly.

2010 01 005

PK85191: SETTING STICKY ON CALLING PROJECT BREAKS STICKY ON INLINED LIBRARY

Sticky settings can break sticky on inlined libraries that ought to be using a different server.

2010 01 005

PK75000: Time Zone does not automatically update from daylight saings time to standard time

IBM Rational Build Forge does not automatically adjust users' ti me zones from daylight savings time to standard time. If the use

2009 12 003

PK75604: threaded step run times appear to increment before step actually starts running

Problem Description: Step run times begin incrementing before the step is actually st

2009 12 003

PK71413: RFE: UI should not allow deletion of a server needed for a selector to run

Customer had a job fail to do the server an adaptor was configur ed to run on had been removed from the server list. Customer wo

2009 12 002

PK65087: ECLIPSE PLUGIN DOES NOT SHOW LIBRARY RESULTS WHEN LIBRARY IS STARTED BY .RUNWAIT OR PASS CHAIN

When working in Eclipse, the results of a build will display, bu t the library results will only display if the library is inline

2009 12 002

PK48425: RFE: Build Forge time out steps are returned as pass

In Build Forge if a step times out, but there is a filter applie d it will not automatically fail. Rather it will run against th

TroubleshootingPreventative Service Planning     back to TOC

2010 05 006

On-Line Rational Build Forge version 7.x documentation

This technote explains how the IBM Rational Build Forge 7.1.1, 7.1, 7.0.2, 7.0.1, and 7.0 documentation can be accessed from the IBM Publication Center, along with Portable Document Format (PDF) for the manuals that are not available in the publication center.

TroubleshootingTechnotes(FAQs)     back to TOC

2009 11 11

Supported Platforms for Build Forge Agent installation binaries

Where can I find a table that details the platforms which are supported when using the platform installation binaries for IBM Rational Build Forge? The matrix in this document is designed specifically for those platforms which have no provided binary; hence, it does not include the source kit.

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 05 26

Command line export causes "install_driver(Oracle)" error and fails

In IBM Rational Build Forge, export on AIX machines fails because of Oracle related errors.

2010 03 10

Numeric value out of range. SQLSTATE=22003 Trace: Array

Attempts to start the IBM Rational Build Forge Management Console results in the error "No row was found for FETCH, UPDATE or DELETE; or the result of a query is an empty table"

2010 03 009

BFDBException[0]: Can't create/write to file 'C:\WINDOWS\TEMP\#sql_6c0_0.MYI' (Errcode: 13)

This techote explains BFDBException[0]: Can't create/write to file 'C:\WINDOWS\TEMP\#sql_6c0_0.MYI' (Errcode: 13) that is received in IBM Rational Build Forge.

2009 08 006

Warning: Unable to read password value for attribute in Automation Framework at node scope for WAS 7.0 cell

Build Forge Standard

2010-07-27 00:00:01

Flashes     back to TOC

2009 07 28

ALERT: Build Forge product image delivered in 2 ZIP files

2009 07 28

Announcement: Rational Build Forge 7.1.1 Availability

News     back to TOC

2009 07 28

News: Rational Build Forge, Version 7.1.1 Release Information

2008 10 008

How to get your Rational license keys

Most IBM Rational products require license keys in order to run them, while others give you the option of using license keys as a way of controlling usage within an enterprise. The IBM Rational License Key Center, a web service that allows you to generate and manage your Rational license keys. See the instructions in this technote for accessing the Rational License Key Center.

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0

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2010 03 009

BFDBException[0]: Can't create/write to file 'C:\WINDOWS\TEMP\#sql_6c0_0.MYI' (Errcode: 13)

This techote explains BFDBException[0]: Can't create/write to file 'C:\WINDOWS\TEMP\#sql_6c0_0.MYI' (Errcode: 13) that is received in IBM Rational Build Forge.

2009 10 002

Use US-ASCII characters only in installation directory path

Do not use national language characters in the installation directory path that you specify for Build Forge Management Console. Use US-ASCII characters only in the installation directory path.

Webcasts     back to TOC

2009 08 10

Open Mic replay: Build Forge Install and Migration Stretegies

IBM Rational Support hosted a Support Technical Exchange Open Mic call with customers on the topic of Rational Build Forge Install and Migration Strategies on Tuesday, August 4, 2009. A recording of the Open Mic session is now available.

Build Forge Express

2010-07-27 00:00:01

Informational message     back to TOC

2010 07 27

Rational - Rational Build Forge Express Edition

There are currently no items matching your subscription. This link is to the IBM My notifications site (where the subscription was created)

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Install Manager

2010-07-27 00:00:01

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2010 06 17

IBM Packaging Utility, Version 1.4

This document describes how to download and install IBM® Packaging Utility, Version 1.4.

2010 06 17

IBM Installation Manager, Version 1.4

This document describes how to download and install IBM® Installation Manager, Version 1.4.

2010 04 13

IBM Installation Manager, Version 1.3.4.1

This document describes how to download and install IBM® Installation Manager, Version 1.3.4.1

2010 04 13

IBM Installation Manager, Version 1.3.4 superseded by Version 1.3.4.1

IBM Installation Manager, version 1.3.4 has been superseded by Installation Manager, version 1.3.4.1.

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0

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2010 07 10

Issues starting or running Installation Manager

A list of known issues that occur when running IBM Installation Manager on different operating systems.

2010 05 003

How to relocate IBM Installation Manager agentDataLocation to a specific location

How do you change the IBM Installation Manager agentDataLocation to a specific location?

2010 04 22

How to regenerate a missing repository.xml for an offering location

How do you use the Packaging Utility to regenerate a missing repository.xml in your offering repository location?

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 07 23

Cannot use or uninstall Rational Application Developer without libstdc++.so.5 file on a Linux machine

Attempts to use IBM Installation Manager on Linux to perform an operation such as uninstalling IBM Rational Application Developer for WebSphere Software fails with the error "Make sure libstdc++.so.5 is available in the system library path before installing this package."

2010 07 23

Rational Developer for i 7.5.x Fails To Update After Updating IBM Installation Manager to version 1.4

This technote explains how to resolve problems that can occur when updating IBM Rational Developer for i with IBM Installation Manager version 1.4.

2010 07 16

IBM Installation Manager hangs while being installed on AIX 64-bit systems

IBM Installation Manager hangs while being installed on AIX 64-bit systems.

2010 07 14

On the screen to configure help, the word 'Path' is truncated.

When using the Installation Manager to install products on Red Hat 5, a screen is displayed to enable the configuration of the Help. At the bottom of the screen, there are three fields you can fill in if you select: "Access help from a server on your intranet": "Host:", "Port:" and "Path:". On Red Hat 5, the word "Path" may be truncated and the letter 'h' is not displayed

2010 07 10

Using the sudo command to run Installation Manager as root fails

You install or start IBM Installation Manager with the sudo command. You receive an error after running the command.

2010 07 10

Resolving Gtk-WARNING, Gdk-CRITICAL errors when installing Installation Manager on remote machine

You install IBM Installation Manager on a remote machine. You receive Gtk-WARNING and Gdk-CRITICAL error messages when installing or starting Intsallation Manager. When using a remote viewing client to connect to a UNIX-based machine, additional configurations and commands are required. These configurations and commands enable the viewing client to respond directly to the X Server on the machine.

2010 07 009

ERROR: Installation data has incompatible version 0.0.4; expected [0.0.2, 0.0.3]

When starting IBM Installation Manager, you receive the message: "Error restoring Installation Manager state. Installation data has incompatible version 0.0.4; expected [0.0.2,0.0.3]. Newer version of the Installation Manager was used on this system."

2010 06 29

Installation Manager fails to start without warning

You run #./install or #./IBMIM to start IBM Installation Manager. The # prompt returns. Installation Manager is not started. There are no error mesages.

2010 06 29

Unable to invoke input method on Ubuntu 10.04 localized operating system

You install IBM Installation Manager on a Japanese Ubuntu 10.04 system. You start Installation Manager using the sudo command. You use ctrl-space to invoke input of Japanese characters. You cannot invoke the input method.

2010 06 29

Packages copied incorrectly when using an incompatible version of Package Utility

In Packaging Utility, you copy several packages. In the Packaging Utility log files, you see a warning entry indicating an error has occurred. The error can contain one of the following items: "Unexpected element..."; "Unexpected attribute for element ...", or "Missing required attribute in..". The packages are not copied correctly.

2010 06 25

Installation Manager menu items disappears after Ubuntu 10.04 system is restarted.

After installing IBM Installation Manager, a menu is created under the Applications menu. The menu disappears after restarting the system.

2010 06 25

Error: bash ./install: No such file or directory when installing Installation Manager on Ubuntu 64 10.04 LTS (64-bit)

You start the installation of IBM Installation Manager on Ubuntu 64 10.04 LTS (64-bit). You receive the error: bash ./install: No such file or directory.

2010 05 11

'Too few arguments' error installing Installation Manager on Linux

Attempts to install IBM Installation Manager on Linux results in the error "install: too few arguments".

2010 05 003

Installation Manager upgrade hangs at 80%

When updating IBM Installation Manager to v1.3.4 and the update stops responding around 80% of the install.

2010 05 003

Exception in the Installation Manager pluginState .log after performing Installation Manager upgrade

Attempts to upgrade IBM Installation Manager from version 1.1 or 1.1.0.1 to the latest 1.2.x level results in an Eclipse exception appearing in the .metadata\.log.

2010 04 27

Data store issue in Installation Manager can cause failures during updates, roll backs, modifications and uninstalls

IBM Installation Manager operations on some packages might fail after Installation Manager is updated to version 1.3.4.

2010 04 27

Error updating IBM Installation Manager

Attempts to update IBM Installation Manager results in the error "Error updating" that shows a list of missing files.

2010 04 22

Error: java.lang.UnsatisfiedLinkError: no swt-pi-gtk-3550 or swt-pi-gtk in swt.library.path, java.library.path or the jar file.

Cannot install or use IBM Installation Manager in GUI mode on UNIX or Linux.

Build Forge EEP

2010-07-27 00:00:01

Flashes     back to TOC

2009 07 28

ALERT: Build Forge product image delivered in 2 ZIP files

2009 07 28

Announcement: Rational Build Forge 7.1.1 Availability

News     back to TOC

2009 07 28

News: Rational Build Forge, Version 7.1.1 Release Information

Terms and conditions     back to TOC

0

Terms of Use

Terms of Use

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 03 009

BFDBException[0]: Can't create/write to file 'C:\WINDOWS\TEMP\#sql_6c0_0.MYI' (Errcode: 13)

This techote explains BFDBException[0]: Can't create/write to file 'C:\WINDOWS\TEMP\#sql_6c0_0.MYI' (Errcode: 13) that is received in IBM Rational Build Forge.

RAM

2010-07-27 00:00:01

News     back to TOC

2010 05 12

Rational Asset Manager 7.x add-on available through IBM Support Assistant Workbench

Rational Asset Manager Composer 7.x add-on is now available through IBM Support Assistant Workbench. This extends the workbench search, support, and service components. Additionally, it provides automatic diagnostic data collection for Rational Asset Manager 7.x releases.

Product documentationProduct information and publications     back to TOC

2010 07 20

About the Rational Asset Manager Information Center

The Information Center provides you with user assistance for each version of IBM Rational Asset Manager. With an Information Center, you can view, browse, and search online information related to the Rational Asset Manager family.

Product information and publicationsProduct readmes     back to TOC

2010 07 19

Rational Asset Manager Release Notes and Installation Guides

This document contains a versioned list of the Release Notes and Installation Guides which are not located in the IBM Rational Asset Manager Information Center.

Terms and conditions     back to TOC

0

Terms of Use

Terms of Use

TroubleshootingAPARs (Authorized Program Analysis Reports)     back to TOC

2010 07 006

PM14586: RAM?s advanced search returns more that the expected assets.

RAM?s advanced search returns more that the expected assets. So me of the returned assets do not match with the search criteria.

2010 07 006

PM13521: RAM allows assets that have exactly 1 relationship type to be added with multiple related assets with different types.

RAM allows assets that have exactly 1 relationship type to be ad ded with multiple related assets with different types.

2010 05 005

PM04811: Upgrade from 7.2 to 7.2.0.1 loses policy configuration

Customer upgraded from 7.2 to 7.2.0.1 and all the configuration set to the

2010 03 19

PM08067: No new attribute values can be added if all attribute values are previously deleted

Seeing the following problems: -You can ruin an attribute by removing all its values, with no w

2010 03 19

PM07717: Lifecycle thread review process mails in a loop

The thread Review process notifications schedule does not stop s ending mails about state transitions even when the asset does no

2010 03 19

PM07637: ALEConfiguration file is not loaded and cannot be loaded

ALEConfiguration file is not loaded and cannot be loaded

2010 03 19

PM07420: The information center is missing information on how to set up Tomcat with LDAP

Rational Asset Manager V7.1.1.1 information center does not docu ment instructions on how to setup Tomcat with LDAP.

2010 03 19

PM07018: Attribute value on Review asset changes State

Using Rational Asset Manager V7.1.1.1. While quering assets for a custome report, the state of the asset is not reported correct

2010 03 19

PM06703: Unknown error occoured when trying to create a new library and add 1300 assets to it

Receiving error: An error occurred:Unknown when he tries to crea te a new library and add 1300 assets to it

2010 03 19

PM06698: The report at following URLs fails with the error ?The XML page cannot be displayed?

Error retrieving results from data URLs when asset is not found

2010 03 19

PM06257: Rational Asset Manager web service sessions are not timing out

Rational Asset Manager V7.1.1.1 web service sessions are not tim ing out.

2010 03 19

PM05737: Missing instructions in v7.2.0.1 Installation Guide for Tomcat

Rational Asset Manager Install Guide for Tomcat contains a lot o f missing steps.

2010 03 17

PM04089: Infocentre :IBM WSRR Advanced LifeCycle Edition V6.3 not supported with embedded WAS (eWAS)

Information that you cannot use the embedded version of WebSpher e Application Server with the WSRR and Rational Asset Manager in

2010 03 15

PM09584: Policy adapter governor updates not prcessing

Using Rational Asset Manager(RAM) V7.1.1.1, when creating a new policy process, update the Governor class, export the .jar and

TroubleshootingTechnotes(FAQs)     back to TOC

2010 05 003

Web Client may require you to enter credentials more than once

Why might the IBM Rational Asset Manager web client force you to enter your credentials more than once when attempting to 'View active web service sessions'?

2010 03 25

Using a different LDAP attribute besides 'CN'

Is it possible to use a different LDAP attribute other than 'CN' with IBM Rational Asset Manager v7.1.1.1?

2010 03 19

Backwards and Forwards Compatibility between old and new versions of Rational Asset Manager

Can IBM Rational Asset Manager v7.2.0.1 repository libraries be exported and used/imported into Rational Asset Manager v7.1.1.1?

2010 03 17

Where to migrate Rational Asset Manager databases after upgrade

After updating IBM Rational Asset Manager to a new version, where do you go to migrate your database to the new version?

TroubleshootingTechnotes(Troubleshooting)     back to TOC

2010 07 21

Error "com.ibm.ram.repository.security.RAMEntitlementException: You are not authorized to create assets" when submitting assets using the Rational Asset Manager client API

Attempts to use the IBM Rational Asset Manager client API to submit assets results in the error "com.ibm.ram.repository.security.RAMEntitlementException: You are not authorized to create assets".

2010 07 14

Cannot connect to database with Microsoft SQL Server 2008 and WebSphere Application Server 7

While configuring the database connection in the server setup application for IBM Rational Asset Manager, when you test the connection, you see that the "Java Runtime Environment (JRE) is not supported by this driver."

2010 06 18

Cannot log in to the web client

In the IBM Rational Asset Manager web client, when you click the Log In link, nothing happens.

2010 05 10

Using Rational Asset Manager API getAssets(int) returns only 1000 asset

Attempts to retrieve assets using the IBM Rational Asset Manager v7.1.x API "getAssets(int)" method results in only 1000 assets returned.